Postal Delays

During the year our measured average delivery time to North America was 4 business days with most packages arriving between 4-7 working days.

However due to a number of issues outside of our control these averages were considerably higher during December.

US Homeland Security - the United States Department of Homeland Security in late November 2010 increased security measures on all items coming into the country. Our partners in An Post, Royal Mail and USPS encountered new delays of up to 3 weeks on all packages being cleared. These new security measures were not flagged until recently and so we were unable to arrange alternative methods of distribution.

REF: http://www.royalmail.com/portal/rm/content1?catId=400033&mediaId=3800088

Extreme Weather - Dublin Airport was closed a number of times during December due to extreme weather. This along with the closure of New York airports for a number of hours last month also increased the delivery times of items. Airports in other European cities had enforced closures resulting in more delays.

Holiday Season - As Christmas is a busy time for postal services most experienced increased delivery times to cope with demand which added to the delay.

Dispatch Time - Most of our products were shipped within 24 hours of the order being placed (Business Days). Orders not shipped within 24 hours were shipped within the subsequent 2-3 business days. Dispatch time for made to order rings as normal took longer; details of which is on the product page. We did have some delays in the inscription on rings due to the increased number of orders during the holiday period. These delays were between 1-2 business days.

Irish Postal Service - Due to the Holiday Season and subsequent bank holidays the Irish postal service was largely inactive from the 23rd of December to the 4th of January. Orders made between the 23rd of December to the 3rd of January were airmailed on the 4th of January.

Customer Service Issues

Due to the unexpected delays in shipment of products our customer service telephone lines and emails accounts were swamped since the 21st of December. We are currently dealing with a huge backlog of emails and voicemails and again apologise for the delay in this. We have currently redirected our phone lines to voicemail to aid us getting through this backlog.

Based on current backlog and with a new distribution process coming on stream we believe we will be back to our usual response time of 24 hours by the 21st of January. We are working flat out to respond to everyone and you should receive a response to your queries before that date - we appreciate your patience.

If you have a query the best way to contact is by email - sales@glencara.com

Returns / Refunds

Wrong Size - If your product has arrived and it the wrong size you can return to the address below for a different size. Please also include the new size that you require in the package and the delivery address.

Request for a Refund - We guarantee delivery and operate a 30 day money back guarantee on all our orders. Due to the delays in customer service responses we are happy to extend this money back guarantee to 60 days. See here for details. If you no longer require the product when it arrives we will provide a full refund upon its return. Please reference your Order ID.

Please post to

Glencara
Claddagh House
Briarhill Business Park
Ballybrit
Galway
Ireland

We guarantee delivery and operate a 30 day money back guarantee on all our orders. Due to the delays in customer service responses we are happy to extend this money back guarantee to 60 days. We apologise once again for the inconveniences caused by the issues above and we are working flat out to get through the backlog of queries.

Kind Regards,
Glencara Customer Service

Guaranteed Delivery Cut Off Times

USA & Canada: 22^nd December – 2pm GMT

Ireland, UK & Western Europe: 23^rd December – 2pm GMT

Australia: 18^th December – 2am ETD

Solid Gold & platinum Rings
Cut off order date sent via Fedex to USA/Canada/Europe is 18th December 8AM GMT.


FREE Priority Airmail Shipping

Average Delivery times for products shipped via Free Priority Airmail Shipping are as follows. Please note these delivery times are averages and to guarantee delivery before Christmas choose Fedex.

USA & Canada: 4-5 Working Days

United Kingdom: 2-3 Working Days

Ireland: 1-2 Working Days

Australia & Rest of World: 5-7 Working Days

(Fedex offers a full money back guarantee)

Take a ramble in Claddagh, Galway the home of the beautiful Claddagh Ring, below!

The Claddagh is across the river; so cross over the bridge and take a left!

UPDATE 09/11/2010: Our Free Inscription Offer has come to an end. We will be running new offers over the next few months so make sure to drop by again!

For a limited time only Glencara are offering FREE Inscriptions on all Rings over $40!

To avail of this offer all you have to do is ...

1. Complete your purchase of your chosen ring
2. Click here to our contact form
3. Fill out what you would like inscribed on your ring, referencing your order number

Please note delivery time may take slightly longer while we inscribe your message on the ring.

Thanks